FAQ
Clear answers before you enquire.
The questions we are asked most often about how BFG Travel works, what we arrange and how journeys are confirmed.
- What does BFG Travel actually do?
- BFG Travel is a private travel desk based in Dubai. We arrange four things through one contact: complete private journeys, villas and stays, on-the-ground concierge, and corporate or executive travel.
- What is the difference between a private journey, a stay and concierge?
- A private journey is the full itinerary — routing, stays, transfers and experiences, designed together. A villa or stay can be arranged on its own, or as part of a wider trip. Concierge is the on-the-ground support: arrivals, dining, yachts, events and in-destination help, including when we did not book the original trip. Corporate travel is the same desk, built around how your people move.
- Is BFG Travel a booking website?
- No. The website is enquiry-led. You share the first details of a journey and a member of the travel desk contacts you to shape the next step. Availability and price are confirmed only in a written proposal.
- How do I begin?
- Share the destination or the idea, your dates, the party and your priorities through Start Planning. You do not need every answer before you begin.
- Are there planning or concierge fees?
- Planning and concierge fees depend on complexity, urgency and the level of support required. They are disclosed before any work begins.
- Who supplies each part of the journey?
- BFG Travel works with airlines, hotels, destination specialists, property managers, transport companies and licensed operators. Where a third-party partner is the contracting supplier or fulfils a regulated service, that role is identified before you confirm and pay.
- Does BFG Travel operate aircraft, yachts or villas?
- No. BFG Travel acts as an arranger. Private aviation, yachts and sea transfers are sourced through appropriately licensed operators, and stays are delivered through the relevant property owner, manager or specialist. All arrangements remain subject to availability, operator approval and supplier terms.
- Can you arrange concierge support if you did not book my trip?
- In selected destinations, yes. Share the location, dates, party, confirmed accommodation and the support required, and we will confirm what can be responsibly handled before work begins.
- How far in advance should I plan?
- For peak summer villa weeks and larger groups, early planning creates a better choice of properties and more control over the details around them. Last-minute requests are welcome, but options depend on live availability.
- How is my information handled?
- Enquiry information is used to review and respond to your request. Preferences are retained only with your consent. Please do not send passports, payment-card details or other sensitive documents through the website; if they are required later, the travel desk will provide a suitable secure route.
- How do payments work?
- Your proposal sets out the payment schedule, the payment route and the relevant supplier terms before confirmation. Online payment processing is not currently activated on this website.
- What support is available while I am travelling?
- Support coverage is confirmed for each booking and destination, and is set out in your itinerary and booking confirmation. Your travel desk contact remains the single point of coordination for the journey.
- How does this relate to BFG Private Collection?
- BFG Private Collection is a separate sister site with a selective list of stays and occasions. BFG Travel is the desk that plans the journey — including stays that are not listed there. Where the two intersect, roles and terms are stated in writing.
Still deciding how to begin?
Share the first details and the travel desk will guide the next step.